FAQ
- How long does shipping take?
- Plants ship in 2-3 days. However, we only ship plants Monday-Wednesday to avoid them getting stuck over the weekend so if you order Wednesday or later, you can expect your order to ship out the following Monday the earliest. All other products take 5-7 days to ship.
- Where do you ship?
- We ship to all 48 states in the continental U.S.
- Will my plant be okay shipping in winter?
- If you live somewhere 40 F or colder or the package will pass through regions of that climate, we will pack your plant in insulated packaging with a heat pack to ensure it arrives in tact.
- What’s your return policy?
- If your order arrived damaged, please let us know within 14 days of receiving it so we can replace it as part of our customer satisfaction guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.
- *Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by watering it and ensuring it’s getting the right amount of sunlight ASAP. Removing damaged foliage can also help give your plant back energy for new, healthy growth. Feel free to contact us if you need plant tips or advice!